I would like to post a comment about your exemplary employee Victor Lopez in the showroom warehouse. He spent countless patient hours with us to make sure that we were completely happy with the product we picked. Our kitchen design presented some complicated design challenges and he was informative and extremely kind throughout the process.
Brian & Darlene B.
Everything went very well and I am very pleased with the service and professionalism of your organization. Of course, your diligence was most influential and appreciated. Here are a couple of shots of our island and appliances before and after.
Thank you again for your help.
Thank you so much for all your help. The crew that delivered and installed were absolutely wonderful. Throughout the years we have had many things delivered/set up and this crew was the best, most professional and courteous. After dealing with my GE and the warranty company it was so refreshing to have this service.
On July 1, Arizona Wholesale delivered a microwave and oven to my home in Flagstaff. The 2 people that delivered and installed them, whose names are Art & Joe, were a breath of fresh air in today's world. They were clean cut, on time, very courteous and did a great job of installation. Would you please pass my comments on to the appropriate people and thanks for all the help Jim and I are getting from Arizona Wholesale. Which, by the way I've been using since my Woodbrother days in the mid 70's.
Sincerely, Scott D.
Dear Ms. Murray and Mr. Palmer,
I am writing to you today to commend AV Homes for insight to
have Monika Herrmann as Lead Designer in your Arizona Home
Center. I must say, I was very nervous and skeptical about
flying down for a few hours with the intent to select
everything for our new home in Canta Mia. However, from the
moment I stepped foot into the design center Monika made me
feel capable of being able to make decisions that my husband
and I will have to live with in our home. She was very
attentive and helpful. Monika guided me every step of the way
and I can honestly say that I am thrilled with all the choices
we made that day. She was very knowledgeable about all the
product lines and seemed genuinely interested in helping me
find items that met my needs rather than just being focused on
making a quick sale. I also loved the fact that I was the only
client there and that allowed me to not have any distractions.
Picking out flooring, tiles, fixtures, appliances, cabinets,
paint, etc...for all those rooms seemed like such a daunting
task to complete in 6 hours, but because of Monika, it turned
into such a fun adventure. I can't wait to see it all come to
life in our new home!
AV Homes has put together a great team that has made my husband
and I feel valued as new buyers and confident that we are
making the right choice to move to a new state and your
Regards, Cindi R.
We can't thank you enough for all the help you gave us on
Friday. We would have had a lot more difficulty making choices
if not for your excellent advice and guidance. Your ability to
quickly narrow things down to the best options was invaluable.
We are very much looking forward to seeing the finished product
and having that kitchen and master bath with the wow factor I
was looking for.
Kindest Regards, Mike & Ginny
On Monday of this week, my wife and I dropped by your facility
looking for a new washer and dryer. We were helped by Jeff
Smith who was very knowledgeable and patient...walking us back
and forth between the outlet center and the showroom to compare
various choices. There was no hard sell or run around pricing,
just facts and straight talk...a nice change from Spencer's.
We purchased a Whirlpool Duet set and were scheduled for
delivery on Wednesday. At 10:45AM Wednesday, Guillermo called
to say he would be at the house around noon. He and Jason
arrived, and Jason took a look at the laundry room to scope out
what needed to be done. We were very impressed with the care he
took to remove the old units, making sure he and his dolly
didn't bang into walls or doors. Meanwhile, Guillermo was
attaching the pedestals....and to my great surprise hours
later, had writiten down the model and serial numbers on our
receipt for easy on-line product registration with
Whirlpool.com. Further, the numbers were written down
accurately. It's a small thing, but shows the attention to
detail I never expected.
Jason maneuvered the dryer into position and was completely at
ease with the fact that the floor, where the equipment resides,
is recessed 1" below the rest of the room floor, and required
three 12" X 7/8" thick tiles to be positioned under the
washer/dryer to assure proper leveling. He was meticulous in
getting the level just right.
Jason then installed the washer, and to our collective
surprise, water came out of the front door as soon as the water
lines were turned on...with no power. Jason was concerned about
this, of course, and immediately contacted his boss, who
indicated that this was the "normal" part of the Whirlpool
testing process where "some water must have been left behind."
Jason cycled the machine to make sure the unit was operating
properly. He also was very careful to check the hose
connections for tightness, and then placed identifying tape
over each connection to show he was the last guy there.
Jason also offered several important maintenance tips including
the necessity of the monthly "affresh rinses," use of HE soap,
and leaving the washer door open when not in use. He also
recommended using the high speed spin sparingly, as this
apparently can lead to premature system failure. He explained
the importance of the rear "locking bolts" for use when moving
the washer, and made sure we had the owner's manuals and other
Guillermo and Jason were great to work with, and as noted
above, were very conscientious about not banging into our
walls/doors, scratching our newly polished travertine floors,
or dropping tools about.
Our entire experience with your company has been wonderful and
we thank you.
Please pass along our gratitude to Jeff, Jason, Guillermo for
all their help, and thanks for any guidance you can provide.
John and Linda T.
We would like to thank and commend Victor Lopez, who works at
the Phoenix Warehouse in the Scratch and Dent Department. We
were looking for some replacement appliances for a second home
and have had good results using items from your Scratch &
Dent inventory. We met Victor a couple of weeks ago and told
him what we needed. He found us a great Kitchenaid French Door
refrigerator, a Dish Washer and a Microwave hood. Victor was
very knowledgeable and made our buying process very easy. When
we picked up our order, the warehouse team was super! We were
hauling the items a long distance in a trailer and they made
sure everything was wrapped up tight and protected. They got
everything loaded on our trailer and we were ready to hit the
Thank you Arizona Wholesale for another great buying
experience. This our 4th house renovation, and each time you
have supplied all of our appliances.
We have worked with Kent Greenhalgh in the past when purchasing
new items from the Showroom and he has been great to work with.
Our experience with Victor was also very rewarding. He is an
outstanding employee who provides excellent customer service!
Harry & Marcia F.
I just want to thank you for our meeting last week. And to
thank you for the thank you card! You were very helpful going
through everything and your advice and suggestions were just
what I needed. Having my daughter there didn't hurt either. You
were mindful of my budget and knew just where to go to stay
within it. Your years of experience were obvious as was your
professionalism. If ever in the position I wouldn't hesitate to
recommend your work!
Keep up the good work!
Dear Mr. Parks; As new home purchasers at Canta Mia homes by
VItalla, Goodyear, AZ, we have had the pleasure, on three
separate occasions, of spending time and resources with your
associate, Ms. Monika Herrmann, Design Consultant, as our home
is being built. Ms. Herrmann was gracious, informative,
extremely pleasant, and with a "down to earth" personality that
helped us pick out over $40K worth of design center upgrades
for our new home. The many hours of her time spent with us and
the genuine patience she offered, made our several spending
trips a comforting and happy experience. She is a valuable
asset to your operation and a "keeper!" Please pass along to
her our most appreciative and supportive thank you-she made our
expensive necessity an enjoyable and worthwhile venture. In
this world of poor customer service, Mr. Herrmann should be
awarded for a job well done! Customer service is an attitude,
not a procedure-and she deserves our sincerest appreciation.
Regards, Mr. and Mrs. Roger C.
Monika, Just wanted to thank you again for all your time and
expert advice over the two days we spent together. It was great
working with you. Thank you!
Becky and Bob
We've been working with Arizona Wholesale for the past 5 years.
They exemplify what a great partnership is all about. Together
we have developed processes that have made our business
operations more efficient and successful. Their Design Center
incorporates not only their own products and services, but also
products from other AV homes Trade Partners. This has resulted
in a better experience for our Homebuyers, and an increased
capture in upgrades. AZW has always catered to our needs as a
Homebuilder. We look forward to continued success together in
the coming years.
Ken Kulinowski | Vice President of Purchasing | AV
Hi Amy. Just wanted to follow up on the tile installation
this past week. Linda was with the guys during the install and
was really impressed. When I got back in town an saw the
finished product she was absolutely right. They really did an
amazing job. Very tight grout lines, and with the goofy corner
baseboard pieces they had a lot of difficult cuts and did them
exceptionally well. Also the layout and tightness to the walls
was excellent. As you know I have done a lot of remodel work
and appreciate professional work. Keep these guys!
Thought I'd let you know the guys finished with the
granite and it looks great. Paul and Devin were both very nice,
conscientious and cleaned up the kitchen thoroughly after they
Thank you, and tell Marlam thanks for the good work as
Dorado Designs works on projects ranging from kitchen
remodels to design and construction of new homes. Over the last
four years, Arizona Wholesale has demonstrated to us that they
care about us and our clientele. We receive quotes and
specifications in a timely fashion. Furthermore, our customers
enjoy the product knowledge that the salespeople have.
Specifically Arizona Wholesale's sales staff is very willing
and able to explain the features and benefits that should be
considered when selecting appliances for a project. We feel as
though it is great for our customers to experience the personal
attention and expertise that Arizona Wholesale offers.
Elizabeth Spangler | CEO | Dorado
Thanks for your help today with getting the wood flooring
ordered etc. Just know that as soon as the "T-Mold comes in we
will be eager to pick that up asap as we have company coming
Amy, you have been so great to deal with as has our
experience with Arizona Wholesalers in general. I look forward
to your visit with me tomorrow! Thank you so very much.
My wife and I want to thank you for hooking us up with
your friend Amy. Debbie went in yesterday and Amy found the
match to the floor tile in about 2 minutes. We're going to buy
tile, carpet, washer, dryer, refrigerator, stove and a
microwave oven from her. I hope she works on commission!
Barry - Phoenix, AZ
I just got a Phone call for one of my prior customers
that just bought a Whirlpool Dishwasher from Martha that was
Installed this morning! The Customer Just called me to say what
a wonderful job they did, and how friendly and professional
they were! He wanted to make sure that I knew it and that their
boss knew what a good job they did!
Sales Order#624218-00 Mark Peschman
Please find out which drivers did this Install and give them a
pat on the back, and a thanks from Martha and I!
As I sit in our new kitchen this beautiful, rainy
Saturday morning sipping my freshly brewed coffee and nibbling
on my muffin so perfectly re-heated by our new microwave, I
realize how blessed we are. We are blessed because we not only
have a home, but because we are able to remodel our home during
these trying times. We are blessed because of people like the
Morgan's and yourself.
We want to
thank you for all of your help in the ordering and delivery of
our appliances. We are extremely satisfied! It has taken me a
little time to get used to the microwave, but we are bonding.
For the record, it took me awhile to get used to our old
microwave that I loved so much and nearly had a break down when
Rick took it away. You might compare the change for me like
wearing a new pair of shoes for the first time or as Rick
called it; "postpartum appliance depression." Others may have
the same issue with a new stove, but I am not a conventional
person when it comes to the kitchen. (And boy do I have
stories) The stove is awesome too. It not only looks great the
stove top just warms the cockles of my heart! No more coils!
And I know just what burner is on! You know what the best part
is? It tells me if the stove top is hot! (The Phoenix Fire
Department and my husband thank you from the bottom of their
hearts for that little feature) Having a working ice maker and
a quiet refrigerator is the chocolate cream center in a yellow
layer cake. The dogs are getting used to oddly shaped ice cubes
and I am just loving the compact interior that is bright and
easily accessible. And now for the butter cream icing on the
cake: my awesome Maytag! I am adjusting to the placement of the
dishes, well, that is the only thing I am adjusting too, but
again remember those new shoes. No, it is more like a new pair
of socks you bought to replace your worn out favorite pair. The
features on the dishwasher are just awesome! I love the fact
that it tells you the dishes are clean! It is so quiet we can
run the dishwasher and carry on a conversation without sound
interference. I have to admit that I am glad I gave up my old
Maytag and you know how hard that was for me.Thank You So Very
Martha you may feel like you just did your job, but you
did more than that. Appliances are a very personal touch to the
home. They reflect one's life style and they are items that you
just cannot change out like you can change your clothes or toss
out those new shoes that you just cannot break in. They are
with you for a long time and I thank you for taking the time to
work with me in choosing just the right appliances. I have
attached a picture of our new kitchen, so you can see how
instrumental you were in the remodel of our kitchen. We just
have window coverings and bar stools to purchase and our
kitchen will be complete. Okay and maybe a new phone.
Best Regards! And Here's To A Great and Wonderful
Linda and Bill Balogh
I first want to start by thanking you; the HC-44 Hydro
Care has really made a positive difference in our drive-in. Not
only does it make our water taste a lot better but the
limescale on our equipment has decreased significantly. Our ice
machine is a really important factor to our business, the
guests enjoy it in their drinks and even buy it by the bag.
Having Hydro Care installed has bettered the life of my ice
machine and the ease of cleaning and maintaining it has
simplified. It also has enhanced the taste in our drinks,
allowing us to serve greater quality drinks. I am amazed of how
such a little thing can have a big impact in our business.
Again, I am very thankful for the Hydro Care system in our
drive-in, it truly is worth having.